New York City’s bureaucracies were designed in an era of telegrams, switchboards and printed memos. They need an upgrade — and the best way to give them one is by helping city agencies build their own Digital Service Organizations.
Digital Service Organizations (DSOs) are a new type of group organized within government agencies. These groups use open source technology and agile production techniques to bring government services, and the bureaucracies that provide them, into the modern era.
As Public Advocate, I will work to ensure that New Yorkers get faster, better and cheaper government services by advocating for the creation of DSOs within city agencies, and supporting them as they get up and running.